Frequently Asked Questions

Everything you need to know about your Steel Cuts experience.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier’s website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products covered by a warranty?

Yes, all Steel Cuts products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out with your order number and a photo of the defect.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer bulk or wholesale discounts?

We do offer special pricing for bulk orders and wholesale partnerships. Please visit our 'Wholesale' page or contact our sales team directly for a custom quote.